Script:H2desk non-profit license

Non-Profit
Educational and non-profit organizations only (proof will be required)
Unlimited staff members

Omschrijving/functies:
General Features

1. Create tickets through the web interface or email
2. Reply to tickets directly via email — the help desk maintains a threaded view
3. Customers can create user accounts to access ticket history as well as edit a personal profile and signature
4. Implement language packs to cater to more customers from more places

Support Tickets

1. Import emails from both POP3 and IMAP accounts
2. Create departments to classify tickets for specific staff groups
3. Flag tickets to staff members to indicate assignments
4. RSS feeds allow syndication of incoming support requests
5. Ticket searching provides a powerful way to locate past inquries
6. Time saving - reply with predefined messages or from existing knowledgebase entries

Knowledge Base and Troubleshooter

1. Solutions from the knowledge base are automatically provided before tickets are submitted
2. Populate the knowledge base with frequently asked questions
3. Create troubleshooters that walk customers through their problems step-by-step to a solution
4. Upload common files to the file library

Self Service Client Portal

1. Save staff time with pre-made Knowledgebase, Troubleshooters, Tutorials, Manuals, Guides, File library and more
2. Setup the client portal to display only the sections you want
3. Powerful live search for clients to easily find what they're after

Go Mobile

1. Use our custom iphone application to manage your tickets on the road
2. Stay connected from everywhere use a mobile browser
3. Get iPhone application on AppStore

Staff Dashboard

1. Staff members can communicate via private messages and staff notes
2. Integrated calendar provides notification for both global and private events
3. Define and save custom ticket searches, canned responses, and automated responses

Customization and Cotrol

1. Choose from existing themes to match your website
2. Get full control over the look & feel of your support center
3. Easily decide which modules to use
4. Add your own modules to the client portal

Permissions and Access Control

1. Limit access for both staff members and customers to specific departments
2. Allow or prevent guest access to the help desk by requiring user accounts
3. Optional CAPTCHA module requires human validation before ticket submission to prevent spam

Tailored Reports and Customer Feedback

1. Generate statistics detailing ticket submission rates and average response times
2. View customer ticket history and post frequency
3. Review customer feedback and ratings of assistance to gauge staff performance

Integration & API

1. Integrate with popular 3rd party applications customer base such as phpBB, oscommerce, zen-cart, magento
2. Integrate with live chat software applications
3. Use built in APIs to integrate into your own software

Demo: verplicht
http://www.h2desk.c om



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